Cost/Benefit

Consider the Costs and Benefits of a teleworking program.

Telecommuting Costs and Benefits

An expanded descriptive list of the Costs and Benefits of Telecommuting from the points of view of employers, employees and society at large.

Documents:

• Call Center Operator Survey of Recruiting & Compensation by FurstPerson. 6-pages.
      Survey of both Call Center Leaders of 70 centers in the US & Canada and of 1,360 job applicants from 11 centers in the US. The 10 main findings are explained. Includes stats. One of the most significant ones, in terms of operational costs, is that labour turnover's average cost for outsourced centers is $3,420/agent, while for internal centers its $7,995/agent; the average being $5,466/agent. An operational cost that obviously must be controlled. Moving from a bricks & mortar center model to using Home-Based agents (the Jet Blue model) does have a dramatic bottom line affect - often reducing turnover to under 10%. FurstPerson has www-based pre-hire call center employee suitability assessments to help reduce labour turnover.
  
  
• In-depth list of the costs and benefits of telework/telecommuting. 4-pages.
      The costs and benefits are listed from the points of view of employers, employees and Society at large. Both the good and not so good are listed. You need to read this so that you do not meet any unexpected issues along the way.